Datenschutzerklärung

Privacy Policy

Controller responsible for data processing:

FluffySmile
Braunschweiger Straße 51
27321 Thedinghausen
Germany

Email: support@fluffysmile.de

We appreciate your interest in our online store. Protecting your privacy is very important to us. Below, we provide detailed information on how we handle your data.

1. Access Data and Hosting

You can visit our website without providing any personal information. Whenever a webpage is accessed, the web server automatically stores a so-called server log file, which may include the name of the requested file, your IP address, date and time of access, amount of data transferred, and the requesting provider (access data). These access data are evaluated solely for the purpose of ensuring the smooth operation of the website and improving our services. This serves our legitimate interests in accordance with Art. 6 (1) sentence 1 lit. f GDPR.

2. Data Processing for Contract Fulfillment and Contact Requests

2.1 Data Processing for Contract Fulfillment

For the purpose of contract fulfillment (including inquiries and handling of warranty claims, service disruptions, and statutory update obligations) pursuant to Art. 6 (1) sentence 1 lit. b GDPR, we collect personal data when you voluntarily provide it to us during the ordering process.

Mandatory fields are marked as such because we require this information to process your order. Without this information, we cannot ship your order. The specific data collected can be seen in the respective input forms.

After the contract has been fully completed, your data will be restricted for further processing and deleted after the expiration of statutory retention periods under tax and commercial law pursuant to Art. 6 (1) sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data pursuant to Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to further use your data as permitted by law.

2.2 Customer Account

If you consent pursuant to Art. 6 (1) sentence 1 lit. a GDPR by creating a customer account, we will use your data for the purpose of opening and maintaining your customer account and storing your information for future orders.

You may delete your customer account at any time by contacting us or using the corresponding function in your customer account. Upon deletion, your data will be removed unless further storage is legally permitted or you have expressly consented to continued use.

2.3 Contacting Us

When you contact us (e.g., via contact form or email), we collect personal data voluntarily provided by you to process your inquiry pursuant to Art. 6 (1) sentence 1 lit. b GDPR.

Mandatory fields are marked accordingly because this information is necessary to process your request. After your inquiry has been fully processed, your data will be deleted unless further processing is legally permitted or you have consented to further use.

3. Data Processing for Shipping Fulfillment

To fulfill the contract pursuant to Art. 6 (1) sentence 1 lit. b GDPR, we share your data with the shipping provider responsible for delivering your order.

The same applies to manufacturers or wholesalers who handle shipping on our behalf (drop shipping).

Our service providers are located in and/or use servers in the following country:

  • China

No adequacy decision by the European Commission exists for this country. Our cooperation is based on approved binding corporate rules.

Transfer of Data to Shipping Providers for Delivery Notifications

If you have expressly consented during or after your order, we may provide your email address to the selected shipping provider so that they can contact you regarding delivery announcements or coordination.

You may revoke your consent at any time.

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany

4. Payment Processing

For payment processing, we cooperate with technical service providers, banks, and payment service providers.

4.1 Transaction Processing

Depending on the selected payment method, we transmit the necessary payment information to the respective service providers to process your payment in accordance with Art. 6 (1) sentence 1 lit. b GDPR.

Some payment providers collect the required data independently. Their respective privacy policies apply.

4.2 Fraud Prevention and Payment Optimization

Where necessary, we provide additional information to service providers acting on our behalf to prevent fraud and optimize payment processes such as invoicing, dispute handling, and accounting support.

This processing is based on our legitimate interests pursuant to Art. 6 (1) sentence 1 lit. f GDPR.

5. Cookies and Other Technologies

General Information

We use cookies and similar technologies to improve the usability of our website and enable certain functions.

Cookies are small text files stored on your device. Some cookies are deleted after the browser session ends (session cookies), while others remain on your device and allow us to recognize your browser on future visits (persistent cookies).

Protection of Privacy on End Devices

We use strictly necessary technologies that do not require consent to provide the services explicitly requested by users.

For non-essential functions, your consent is required before information is stored on or accessed from your device.

Subsequent Data Processing

We use technologies necessary for website functionality, including shopping cart features. These technologies process IP addresses, visit times, browser information, and usage data.

We also use technologies for legal compliance, web analytics, and online marketing.

You can manage cookie settings through your browser settings.

6. Use of Cookies and Third-Party Technologies

Where you have provided consent pursuant to Art. 6 (1) sentence 1 lit. a GDPR, we use cookies and technologies from third-party providers.

You may withdraw your consent at any time with future effect.

Facebook Services

Facebook Analytics

Using Facebook Business Tools, statistics are generated based on data collected through the Facebook Pixel regarding visitor activity on our website.

Facebook Ads

We advertise our website through Facebook Ads across Facebook and other Meta platforms. Meta is responsible for ad placement decisions.

Processing is based on agreements under Art. 26 GDPR where applicable.

7. Social Media

7.1 Facebook and Instagram Social Plugins

Our website uses social buttons from Facebook and Instagram. These are embedded only as HTML links and do not establish a connection with the provider's servers until clicked.

7.2 Our Facebook and Instagram Presence

If you have consented, social media operators may automatically collect and process data for market research and advertising purposes.

This may include the creation of pseudonymized user profiles and interest-based advertising.

8. Contact Information and Your Rights

8.1 Your Rights

Under GDPR, you have the right to:

  • Access your personal data (Art. 15 GDPR)

  • Rectify inaccurate data (Art. 16 GDPR)

  • Request deletion of data (Art. 17 GDPR)

  • Restrict processing (Art. 18 GDPR)

  • Receive your data in a portable format (Art. 20 GDPR)

  • Lodge a complaint with a supervisory authority (Art. 77 GDPR)

Right to Object

You may object at any time to processing based on our legitimate interests.

If data is processed for direct marketing purposes, you may object at any time without providing reasons.

Upon objection, we will cease processing unless compelling legitimate grounds exist or processing is required for legal claims.

8.2 Contact Information

If you have questions regarding the collection, processing, or use of your personal data, or if you wish to exercise your rights regarding access, correction, restriction, deletion, withdrawal of consent, or objection to processing, please contact us using the contact details provided in our legal notice (Imprint).